For your convenience we have compiled a list of the top 5 frequently asked questions about Glucofacts® Deluxe.
Q: I'm having problems during installation. Is there a preferred sequence in how I should be loading software?
Q: My meter is not detected in the Meter Information tab
The CONTOUR® NEXT portfolio of products (CONTOUR® NEXT EZ, CONTOUR® NEXT and CONTOUR® NEXT USB) are all compatible with the latest release of GLUCOFACTS® DELUXE version(3.08.02). If you are using a different version of the software with one of the CONTOUR® NEXT meters, you'll need to upgrade your software.
Q: What is the operating system compatibility for GLUCOFACTS® DELUXE?
GLUCOFACTS® DELUXE is currently compatible with Windows® 7, Windows® XP (SP3) and Vista® (SP2) as well as Mac OS 10.6.3 (Snow Leopard) and 10.5.8 (Intel® 64 bit processors). For the most current operating system compatibility click here.
Don’t forget to register your meter. After registration we will notify you of software updates including news / updates concerning operating system compatibility.
Q: How can I get Bayer's GLUCOFACTS® DELUXE diabetes management software to auto-play from my CONTOUR® USB meter?
For XPTM users auto-play for this type of software is on by default. If it has been turned off you will need to modify your Group Policy or Registry Settings to enable auto-play. Please contact your IT support to enable auto-play. Changing Group Policy or Registry Settings should not be performed by someone without experience.
VistaTM users open the Start menu, choose Control Panel, select AutoPlay. Make sure the "Use AutoPlay for all media and devices" checkbox is selected and verify that the setting for software and games is "Install or run program".
Windows® 7 users need to navigate to the GLUCOFACTS drive on the CONTOUR® USB meter and double click the "Glucofacts.bat" file to launch the GLUCOFACTS® DELUXE software. In order to provide you with better security and protection, Windows® 7 has changed how it auto starts applications on removable media, like your CONTOUR® USB meter.
For MacTM users GLUCOFACTS® DELUXE software must be launched from the computer desktop screen.
Q: Why is it taking so long to launch Bayer's GLUCOFACTS® DELUXE diabetes management software?
The first time Bayer's CONTOUR® USB meter is inserted into a USB port several programs are loaded in order to use the USB storage. The loading speed varies by computer and could take up to a few minutes. Subsequent insertions should take less time to process.